PK65 Game — Privacy Policy

PK65 Game ("we", "us", "our") is committed to protecting the privacy and personal data of everyone who uses the PK65 Game platform. This Privacy Policy applies to all services offered through pk65game.org, including Casino, Live Casino, Slots, Sports Betting, the PK65 Game mobile App and the VIP programme.

This policy explains what personal data we collect when you register an account, make a deposit in PKR, place bets or interact with our support team. It also explains why we collect this data, how long we keep it, who we may share it with and what choices you have.

By creating an account or continuing to use PK65 Game, you acknowledge that you have read this Privacy Policy. If you have questions at any point, our support team is available around the clock via live chat.

PK65 Game collects personal data in three main ways: information you provide directly, data generated by your use of the platform and technical data collected automatically.

Information You Provide

• Registration data: Full name, date of birth, email address and mobile number when you create your account.
• Identity verification: A copy of your CNIC or other government-issued ID, and where required, a selfie for facial comparison, to satisfy age and identity checks.
• Payment information: Your JazzCash number, Easypaisa account details, bank account details or card information used for PKR deposits and withdrawals. Full card numbers are never stored on our servers.
• Correspondence: Messages you send to our support team via live chat or email, including any attachments you share.
• Responsible gaming settings: Deposit limits, loss limits and self-exclusion preferences you configure within your account.

Data Generated by Platform Use

• Betting and gaming history — bets placed, games played, wagering amounts and outcomes.
• Deposit and withdrawal transaction records, including timestamps and PKR amounts.
• Bonus and promotion redemptions.
• VIP tier progression and cashback calculations.
• Login history including timestamps and approximate location derived from IP address.

Technical Data Collected Automatically

• IP address and approximate geographical location (city level).
• Device type, operating system and browser version.
• Session cookies and session duration data.
• Pages visited, features used and clicks within the platform.

PK65 Game uses your personal data for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity and age, and managing your preferences and settings.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets, and processing withdrawal requests to your nominated payment method.
• Delivering platform services: Providing access to Casino, Slots, Live Casino, Sports Betting and VIP features, including personalised game recommendations based on your activity history.
• Bonus and promotion administration: Verifying your eligibility for welcome bonuses, reload bonuses, Cricket and PSL promotions and VIP cashback rewards, and tracking wagering requirements.
• Responsible gaming: Monitoring account activity for patterns associated with problem gambling, applying limits you have set and, where appropriate, proactively contacting players to offer support.
• Fraud prevention and security: Detecting and preventing unauthorised account access, duplicate accounts, bonus abuse and money laundering activity.
• Customer support: Responding to your queries, resolving disputes and processing requests related to your account data.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform, identify technical issues and develop new features.
• Legal and compliance obligations: Retaining records as required for financial reporting and fraud investigation purposes.

We do not use your personal data for automated decision-making that produces significant legal effects without human review. Account restrictions arising from responsible gaming thresholds or suspected fraud are reviewed by a member of the PK65 Game team before being confirmed.

PK65 Game processes your personal data under one or more of the following lawful bases:

• Contractual necessity: Processing your registration data, identity verification information and payment details is necessary to create and operate your account and to fulfil our obligations to you as a platform user.
• Legitimate interests: Fraud prevention, security monitoring, platform improvement and responsible gaming monitoring are carried out under legitimate interests, balanced against your right to privacy.
• Legal obligation: Certain data is retained to satisfy financial record-keeping and anti-money-laundering requirements applicable to online payment processing.
• Consent: Where we send you promotional communications about PK65 Game offers, PSL betting promotions or new Casino and Slots releases, we do so on the basis of consent, which you may withdraw at any time via your account notification settings or by contacting support.

PK65 Game does not sell your personal data to any third party. We share data only where necessary to provide the platform's services, and only with parties who are contractually obligated to keep it confidential and secure. Categories of recipients include:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer networks to process PKR deposits and withdrawals. These providers receive only the minimum data required to process each transaction.
• Identity verification services: Third-party KYC providers who assist with CNIC and document verification for age and identity checks.
• Game providers: Casino, Slots and Live Casino game providers receive a session token and stake data necessary to run games within the platform. They do not receive your full registration details.
• Technical infrastructure: Cloud hosting and content delivery providers who store and serve the platform under strict data processing agreements.
• Anti-fraud services: Specialist fraud detection providers who analyse transaction patterns to identify suspicious activity, receiving transaction metadata rather than full personal profiles.

In the event of a legal requirement — such as a court order or regulatory investigation — PK65 Game may be required to disclose specific data to relevant authorities. We will notify you of such requests where legally permitted to do so.

Financial transactions on PK65 Game are conducted in PKR and processed through encrypted, secure payment gateways. The following practices govern how payment data is handled:

• Full card numbers and mobile wallet credentials are never stored on PK65 Game servers. Payment tokenisation is used where applicable so that a reference token — not the underlying account number — is stored for repeat transaction processing.
• JazzCash and Easypaisa transaction data is transmitted directly over encrypted connections to the respective payment provider. PK65 Game stores only the transaction reference, PKR amount and timestamp.
• Bank transfer and Raast payment records are retained as required for reconciliation and anti-money-laundering compliance.
• You may only use payment accounts registered in your own name. Attempts to use third-party payment accounts will result in the funds being returned and may trigger an account review.

If you believe an unauthorised transaction has been made on your PK65 Game account, contact support via live chat immediately. We will investigate and, where appropriate, freeze your account pending review.

PK65 Game uses cookies and similar technologies to keep the platform running smoothly, maintain your login session and understand how the platform is being used at an aggregate level.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include your login session cookie, security tokens and preference settings. Disabling these cookies will prevent you from logging in.
• Performance cookies: Anonymised data about which pages and features are used most frequently, helping us identify performance bottlenecks and improve the platform experience.
• Functional cookies: Remember your settings such as preferred language, display preferences and game filters so you do not need to reconfigure them on each visit.

PK65 Game does not use advertising cookies, retargeting pixels or third-party social media tracking cookies. You will not see PK65 Game adverts following you around other websites as a result of cookies set on our platform.

You can manage or clear cookies through your browser settings. Note that clearing essential cookies will log you out of your session. On mobile, cookie settings are managed within the browser app you use to access PK65 Game or within the PK65 Game App settings.

PK65 Game retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for up to five years after account closure for fraud prevention and compliance purposes.
• Financial transaction records: PKR deposit and withdrawal records, including JazzCash and Easypaisa transaction references, retained for a minimum of five years in line with standard financial record-keeping practices.
• Betting and gaming history: Retained for the duration of your account and for two years following account closure.
• Support communications: Chat logs and email correspondence retained for two years from the date of the last communication on a given issue.
• Technical logs (IP, session data): Retained for 90 days, after which they are automatically deleted or anonymised.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement.

Protecting your personal data is a core operational priority at PK65 Game. We implement the following security measures across the platform:

• TLS encryption: All data transmitted between your device and PK65 Game is encrypted in transit using TLS 1.2 or higher.
• Password hashing: Account passwords are stored as one-way cryptographic hashes. PK65 Game staff cannot view your password and will never ask you to share it.
• Two-factor authentication (2FA): Optional 2FA is available for account login, adding an extra layer of protection against unauthorised access.
• Access controls: Access to personal data within PK65 Game's systems is restricted to staff who genuinely need it to perform their role. Access is logged and reviewed regularly.
• Payment tokenisation: Payment credentials are tokenised so that full account numbers are never stored in our databases.
• Regular security reviews: The platform and its infrastructure undergo periodic security assessments to identify and address vulnerabilities proactively.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact support via live chat. We will investigate and take appropriate action, which may include temporarily locking your account to prevent further unauthorised access.

As a PK65 Game player, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting our support team via live chat. We aim to respond to all data requests within 14 working days.

To exercise any of these rights, contact our support team via live chat or email. We will verify your identity before processing the request to ensure your data is not disclosed to an unauthorised person. There is no fee for exercising these rights.

PK65 Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform in any way.

If PK65 Game discovers that an account was registered by a minor, the account will be closed immediately, all funds will be returned to the payment method used for deposit and any personal data collected will be deleted promptly.

Parents and guardians who believe their child may have accessed PK65 Game should contact our support team immediately. We take these reports seriously and will investigate and act within 24 hours of receiving a verified report.

We recommend that households with children use parental control software to restrict access to online gaming and betting platforms. No technical measure replaces parental supervision, and we encourage responsible adults to keep their PK65 Game login details secure and out of reach of minors.

PK65 Game may update this Privacy Policy from time to time to reflect changes in the platform, payment methods, technology or applicable data protection practices. When we make significant changes, we will notify registered players via their account email address or via an in-platform notification before the changes take effect.

Minor clarifications — such as correcting typographical errors or updating examples — may be made without advance notice. The "Last updated" date at the top of this page will always reflect the current version.

We recommend reviewing this Privacy Policy periodically. Continued use of PK65 Game after the effective date of any update constitutes your acknowledgement of the revised policy. If you do not agree with a material change, you should stop using the platform and contact support to request account closure.

If you have any questions about this Privacy Policy, wish to exercise a data right or want to raise a privacy concern, please contact the PK65 Game support team. Our preferred contact channel for privacy-related requests is live chat, available 24/7 on the platform.

You can also reach us by email. Our support address is displayed in the footer of every page on this website. Please include "Privacy Request" in the subject line and your registered username in the body of the email so we can locate your account quickly and respond efficiently.

We aim to acknowledge all privacy requests within two working days and to resolve them fully within 14 working days. Complex requests — such as a comprehensive data access request covering several years of account history — may take a little longer, but we will keep you informed of progress throughout.